Workflow automation / Estate agencies
What happens after the 9pm enquiry.
Enquire Studio helps independent estate and lettings agencies turn slow follow-up and viewing admin into reliable workflows, so valuation, buyer, tenant and landlord enquiries keep moving instead of going cold.
Seven places an independent agency leaks hours.
These are the workflows that come up most. A review picks one, maps it as it actually runs, and scopes the smallest change worth making. Not all seven at once.
Valuation, buyer, tenant and landlord enquiries
Enquiries arrive from the portals, the website and the phone, all into the same place, all looking the same. Whoever is at a desk deals with them, and the evening ones wait.
Each one is acknowledged within seconds with what happens next, and a reply is drafted from what they actually asked, ready for someone to approve and send.
Qualification and routing
A valuation request, a tenancy question and a Saturday viewing request all land in one inbox and get read in whatever order they arrived.
They are told apart before anyone reads them and sent to the right person, with the valuation request treated as the one that cannot wait.
Speed to lead, and missed enquiries
A portal enquiry at 9pm on a Sunday gets a reply on Monday. A missed call during a viewing gets a callback if somebody notices the voicemail.
Out of hours enquiries get an immediate acknowledgement, and a missed call triggers a text back within a minute so the caller knows they have not been ignored.
Viewing reminders and feedback
Reminders get sent when somebody remembers. Feedback is chased by phone, often days later, and the vendor asks for it before the agent has it.
A reminder goes out before every viewing, and a short feedback request goes out afterwards while the visit is still fresh, collected in one place ready for the vendor update.
Vendor and landlord updates
The weekly update is written by hand, or it slips, and then the vendor calls asking what is happening. The call takes longer than the update would have.
The update is assembled from what already happened that week, viewings, feedback and enquiry numbers, and drafted for the agent to check and send under their own name.
CRM data entry and handoffs
The same applicant details get typed into the CRM from an email that already contained them, and each handoff between sales, lettings and property management loses a little context.
Details are pulled from the enquiry into a consistent shape, and handoffs carry the history with them instead of starting from a forwarded email.
Admin around viewings and listings
Confirmations, key arrangements, access notes and rescheduling, all done individually, all interrupting whatever else was happening.
The routine parts run to a pattern with the same information every time, and only the exceptions reach a person.
What a first pilot usually looks like.
This is an example of scope and shape, not a customer and not a result. No agency described here exists, and no figures are claimed.
The problem picked
A two-branch independent finds that valuation enquiries arriving in the evening and at weekends are answered the next working morning, by which point some have already booked a valuation with a competitor who replied first.
The current process, mapped
Enquiries arrive from two portals, the website form and the phone. Portal enquiries go to a shared inbox, phone messages go to a pad by the desk, and there is no single place where an unanswered enquiry is visible.
The bottleneck
Not the CRM and not the staff. It is that a valuation enquiry is worth the most and arrives when the office is closed, so the highest value enquiry gets the slowest response.
The proposed pilot
One workflow only: acknowledge every valuation enquiry within seconds with the next available valuation slots, route it to the right branch, and text back any missed call within a minute. Two to three working days to build, then a month of running.
How it would be judged: time from enquiry to first response, and the share of out of hours valuation enquiries that convert to a booked valuation. Both measured for two weeks before the build, so there is a real before and after rather than an impression. The studio publishes results only once they are real, and only with permission.
Email this address and watch what happens.
It is running right now. Send anything to it from any account, and the reply that lands is exactly what one of your applicants would receive at 9pm on a Sunday.
hello+demo-try@enquirestudio.co.ukNo sign up, no form, nothing to install. You get one reply and nothing is added to any list.
If the website is the part letting you down.
Estate agencies are one of the few businesses that need both halves of this studio: a site that makes the instruction feel worth having, and something that answers the enquiry when it lands. Ashworth and Cole is a demo built by the studio to show what the first half looks like. It is not a customer, and no results are claimed for it.
The ones agents ask first.
Does this integrate with our property CRM?
Will it reply to applicants pretending to be us?
Does it work with portal enquiries?
What about property redress and compliance wording?
Do you have estate agency case studies?
How much does it cost?
Start with one workflow, not a transformation.
Thirty minutes on one workflow that is costing you. Camera off is fine and normal.
Book a reviewTwelve questions, about four minutes, scored against where agencies leak time.
Start the scorecardPrefer to see the arithmetic first? The ROI calculator uses your own numbers and shows every formula it applies.